Frequently asked questions
Get all your questions answered before you place an order
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About the Service
Are all essays and papers custom-written?
Yes, absolutely. Our writers do not source information from open resources or use AI writing tools; we rely on human expertise to ensure each piece is uniquely crafted for you.
Can you handle urgent orders, and what is the shortest deadline available?
The shortest available deadline is 3 hours. However, the feasibility depends on the complexity of the work and its volume. To find out if we can assist you within your required timeframe, please contact us via chat.
Is there a way to communicate directly with the writer assigned to my project?
Sure thing! Your account features a chat area where you can directly communicate with your writer or our support team to ensure smooth collaboration and updates on your project.
How do you ensure the quality and originality of your essays?
We have a dedicated Quality Assurance (QA) team that reviews each paper using various tools before we send it to our client, guaranteeing the highest standards of quality and originality.
What types of services do you offer?
In addition to custom-writing services, we also offer proofreading and editing services, providing a comprehensive suite of assistance for all your academic needs.
How long has your essay writing service been operating?
We have been in the market for over 10 years, during which we've assisted thousands of students and produced thousands of papers. Our experience ensures reliability and quality service for our clients.
Using the Service
What information do I need to provide when placing an order?
The minimum we need is the academic level, type of paper, number of pages, deadline, subject, and topic. However, the more information you provide, the better your work will be.
Can I update or change my order details after submission?
Of course, you just need to contact support, and if these changes do not involve increasing the number of pages or changing the deadline, we can make adjustments to your existing order. Otherwise, it will be necessary to create a new order and cancel the current one.
How are writers assigned to my order?
Our system analyzes your requirements and matches you with the writer who have the necessary expertise to complete your work.
Is it possible to request revision?
Certainly, if something in your work is not right and needs corrections, just contact us, and your writer will make all the necessary changes.
How can I track the progress of my order?
It's simple; you can do this in your personal account in the "orders" section.
What is the best way to choose a deadline?
We always recommend setting the deadline a day earlier than you actually need the work. This way, we will have time to make any necessary revisions.
Pricing, Payments, and Promotions
How is the price of an order determined?
The type of service, academic level, type of paper, and the number of pages are the factors that influence the price. Additionally, if you decide to add any extras to your order, they will also affect the final price.
Are there any additional fees I should be aware of?
Absolutely not, we do not charge any hidden fees.
Is my payment information secure with your service?
Yes, we ensure the security of your payment information by adhering to the worldwide PCI DSS standard, safeguarding all transactions.
Can I get a quote before placing an order?
Certainly, to obtain a quote before placing an order, you can use our price calculator. This tool will give you a precise price estimate for your task.
Support and Communication
How can I contact customer support if I have a question or issue?
Simply use the chat button located at the bottom right corner of the website, send your message, and our support team will assist you as soon as possible.
What are your customer support hours?
We provide 24/7 support, ensuring help is always available when you need it.
Can I communicate directly with my assigned writer?
Yes, within your personal account, there's a messaging section where you can directly contact your writer.
How quickly can I expect a response from customer support?
Our team strives to respond to messages as quickly as possible. Typically, the waiting time is no longer than 5 minutes.
Do you offer live chat support?
Yes, our live chat support is available at any time for any questions you may have.
Are there multiple channels to reach support, such as email, phone, and chat?
While we also offer support via email, live chat is the fastest way to get your questions answered.
Can I request updates on my order's progress?
Absolutely, you can either contact the support team or your writer directly to receive status updates about your order.